Privacy policy

Last updated: September 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you visit and use our website.

Information We Collect

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party providers)

How We Use Your Information

We may use your information to:

Process and deliver your orders
Communicate with you regarding your order or customer service inquiries
Improve our website and services
Send promotional emails (only if you have opted in)

How We Protect Your Information

All transactions are processed securely through trusted payment gateways.
Sensitive data is encrypted via SSL (Secure Socket Layer) technology.
We do not store payment card details on our servers.

Cookies

We use cookies to improve your browsing experience, remember items in your cart, and analyze website traffic. You can disable cookies in your browser settings, but some features of the site may not work properly.

Third-Party Sharing

We do not sell or trade your personal information. Data may be shared with trusted service providers (such as payment processors and shipping carriers) strictly for order fulfillment and service improvement.

Your Rights

If you are located in the EU, you have the right to request access, correction, or deletion of your personal information, and to withdraw consent for marketing communications at any time.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: Zhejiang E-TWOW Electric Vehicle Co., Ltd.
Address: No. 112, Yongxue South Street, Qiubin Subdistrict, Wucheng District, Jinhua City, Zhejiang Province, China
Email: office@e-twow.cn
Phone: 0086-15888991831