Keep Riding. Keep Rolling. Keep it simple.

At E-TWOW, we've been engineering high-quality electric scooters since 2014 — and we know that a great scooter isn't just about how it rides on day one. It's about how it rides on day one thousand. That's why we've built an entire service ecosystem around one simple idea: you shouldn't need a workshop to keep your scooter in perfect shape.

Why Self-Repair matters

Most electric scooter issues aren't complicated. A worn brake pad, a suspension spring or a tire that's lost its edge — these are jobs that take minutes, not hours. Yet too many riders send their scooters away for weeks, or worse, give up on a scooter that has plenty of life left in it.

We decided to change that. Over the years, our engineers have created a comprehensive library of online self-repair videos, filmed step by step, so that anyone with basic tools and fifteen minutes can fix, maintain, and upgrade their E-TWOW scooter at home.

No technical background needed. No special tools in most cases. Just press play, follow along, and get back on the road.

What you'll find in our video library

Our self-repair video tutorials cover the full lifecycle of your scooter:

• Tire and wheel replacement — split-rim and solid tire changes, explained without jargon
• Brake adjustment and pad replacement for responsive, confident stopping power
• Battery, replacement, and safety — how to swap it correctly
• Controller and wiring diagnostics — identify fault codes and fix connection issues
• Folding mechanism maintenance — keep the most-used part of your scooter rock solid
• Firmware updates and display settings via our dedicated app
• Seasonal maintenance routines — what to check before winter storage and after long rides

Each video is produced by the same engineers who design our scooters, which means you're getting factory-level knowledge, straight from the source. We show real parts, real tools, real E-TWOW models — not generic advice that doesn't match your hardware.

Genuine parts, delivered fast

Self-repair only works when you can get the right part quickly. Our E-TWOW online store stocks the full range of genuine E-TWOW spare parts and accessories, from tires and suspension springs to batteries, chargers, brake levers, and displays. Every part is matched to your model, so you order with confidence and install with guidance from our videos.

Using genuine parts matters. They're built to the same standards as your scooter, tested for compatibility, and they preserve your safety systems — especially critical for battery and charging components.

When you need us, We're here

Self-repair is powerful, but you're never on your own. Our technical support team is available to answer questions before, during, or after any repair — helping you diagnose an issue, confirm you've ordered the right part, or walk you through a tricky step. If a repair is beyond what you want to tackle at home, our service network and authorized repair partners are ready to take over, using the same genuine parts and factory documentation.

Maintenance is sustainability

Every time you repair instead of replace, you're doing something good for the planet — and your wallet. An E-TWOW scooter is designed to be maintained, not thrown away. Replaceable parts, available documentation, and repair-friendly design are choices we make at the drawing board, because we believe micromobility should be as sustainable as it is fun.

Getting started is easy

1. Identify your model — found on the scooter's frame or in your user manual
2. Browse the video library on our YouTube channel
3. Order the genuine part you need from our online store
4. Follow the video, step by step
5. Ride with confidence

Our promise to you

Since 2014, hundreds of thousands of riders around the world have chosen E-TWOW for daily commutes, last-mile journeys, and weekend adventures. Our promise is simple: quality hardware, honest documentation, and the support you need to keep riding for years — whether that support comes from our engineers' videos, our parts store, or our service team.

Your scooter. Your hands. Our expertise. That's the E-TWOW way.

Explore our self-repair video library and browse genuine spare parts today.